INVERPOWER SDN BHD Return & Refund Policy When goods can be returned, and how warranty claims are handled |
Goods sold are not returnable. Where we make an exception, or where a fault is covered by the manufacturer's warranty, this is how it works.
01 | Goods Sold Are Not Returnable Goods sold are not returnable. These terms apply to trade supply to EPCCs, installers and contractors. Where a return is accepted, it is accepted at InverPower's sole discretion and on the conditions set out below. |
02 | Inspection on Delivery You have three (3) working days from the date of delivery to inspect the goods and to reject any part of the delivery. Goods not rejected within that period are treated as accepted. Where a defect was not apparent on inspection, your remedy is the manufacturer's warranty set out in clause 05. |
03 | Requesting a Return A request to return goods must be reported within 30 days from the date of the tax invoice. Requests made after that period are not considered. Whether to accept a return is at InverPower's sole discretion. |
04 | Restocking Charge and Condition of Goods A return accepted by InverPower is subject to a restocking charge. Goods must be returned unused, in their original packaging and in the condition in which they were supplied. Goods that have been used, installed, commissioned or damaged are not accepted for return. |
05 | Warranty Claims A fault covered by the product warranty is a warranty claim, not a return. Products are covered by the respective manufacturer's standard warranty. For Sungrow products this is Sungrow's prevailing Warranty Statement as published by the manufacturer from time to time, which prevails over any warranty term stated elsewhere. Claims are submitted to InverPower and handled under the manufacturer's warranty procedure, subject to inspection and verification before a resolution is issued. Save for the manufacturer's warranty, InverPower gives no other warranty, express or implied, in respect of the products. |
06 | Cancelling or Changing an Order No cancellation, suspension or variation of an accepted order is valid unless agreed by InverPower in writing. |
07 | Return Shipping and Risk in Transit Where a return arises from an error on our part, InverPower pays the return shipping. In every other case the customer bears it. InverPower is not responsible for a return shipment lost in transit. Use a trackable service. |
08 | Refunds Where a return has been accepted and the goods checked and confirmed, the refund, less the restocking charge, is issued within 14 working days of that confirmation. |
Where to send returns InverPower Sdn Bhd — 28, Jalan Bandar Lima Belas, Pusat Bandar Puchong, 47100 Puchong, Selangor, Malaysia. Call +603-5888 8336 or email [email protected] with any questions before returning goods. |