FAQ

INVERPOWER SDN BHD

Frequently Asked Questions

Ordering, payment, delivery and account help

How do I place an order on the site?

Click Add to Cart on the products you want.

Click Continue Shopping to keep browsing, or Checkout to proceed to payment.

Confirm your shipping address, then click Next.

Select your shipping method, then click Next.

Select your payment method, then click Next.

Reconfirm your billing details and accept the terms and conditions.

Click Confirm Order to complete the order.

What payment methods are available?

Credit card — via PayPal (Visa, Mastercard, American Express or PayPal funds) or via iPay88 (Visa, Mastercard or internet banking).

Invoice, cheque or offline bank transfer. Bank details are shown at checkout.

After paying by transfer, send us the bank name, date and time of the transfer, the banking reference number, the total paid and your order number, to [email protected]. Orders are not dispatched until payment is confirmed.

How do I change my account details or shipping address?

I have forgotten my password. How do I reset it?

Click Lost Password, enter the email address the account was registered with, and submit. A verification token will be sent to that address, and you can then set a new password.

Can I cancel an order I have already placed?

Yes, provided the order is still pending. Email [email protected] with the subject "Request to cancel order".

Orders that have already shipped cannot be cancelled.

What currency are transactions in?

All transactions are in Ringgit Malaysia (RM).

How long does delivery take?

Ex-stock items usually arrive within 2 to 3 working days.

My question is not answered here.

Email [email protected] and we will come back to you.

Does InverPower sell directly to homeowners?

No. InverPower is a distributor. We supply solar EPCCs, contractors and installers, and we do not design or install systems ourselves. If you are a homeowner, your installer can source from us.

Do you hold stock in Malaysia?

Yes. Inverters, PV modules, battery storage, mounting, cable and balance-of-system components are held in local stock, so you are not waiting on a container. Ask us for current availability before you quote.

Can you help me select products for a project?

Yes. Our sales team provides pre-sales consultation and BOM support — tell us the roof type, load profile, timeline and budget, and we will work out what fits before you price the job.

How do I make a warranty claim or RMA?

Contact us at [email protected] with the model, serial number, site details and a description of the fault. Our technical team handles diagnosis, warranty claims, RMA and repairs. Claims are subject to the product warranty terms and to inspection by our personnel.

Do you provide technical support after the sale?

Yes. We have up to ten technical staff on standby for after-sales, covering technical support, configuration and firmware, warranty diagnosis, RMA and repairs. On-site commissioning support is available where the terms and conditions of the request are met.

Do you provide product training for installers?

Yes. Training is delivered by our own technical team, and for major product launches by trainers from the manufacturer. Sessions cover brand-specific product training, hands-on workshops for installer crews, and manufacturer certification pathways where the brand offers them.

Do you offer credit terms to trade customers?

Yes. Credit terms are available to trade customers, subject to terms, conditions and eligibility requirements being met. Contact our sales team to discuss what applies to your account.

Do you deliver nationwide, including East Malaysia?

Yes, we deliver nationwide, including East Malaysia. Lead times and delivery charges vary with the destination and the consignment, so confirm both with us when you place the order rather than assuming.

Can I collect from your warehouse?

Yes. Self-collection is available, but it must be arranged with our team in advance so the order is picked and ready when you arrive.